Your first year is fully covered. Even after that, we’ve still got you.

If your bag develops a verified manufacturing defect after 12 months — or even after 10 years — you qualify to receive 50% of your original bag’s price as credit toward the purchase of a new bag.

Upgrade or Downgrade Options:

• Upgrade: Apply your Lifetime 50 credit (50% of original bag price) toward a higher-priced bag. You pay the difference between the new bag’s retail price and your Lifetime 50 credit.
• Downgrade: Apply your Lifetime 50 credit toward a lower-priced bag. No refund is provided if the credit exceeds the price of the new bag. Final price = price of the lower-priced bag minus Lifetime 50 credit.

 

Examples:

Scenario	Original Bag Price	Lifetime 50 Credit	Final Price
Original Bag Purchase	$109.99	$54.99 (50% of original bag)	$109.99 - $54.99 = $54.99
Upgrade to $179.99 Bag	$109.99	$54.99 (50% of original bag)	$179.99 - $54.99 = $124.99
Downgrade to $79.99 Bag	$109.99	$54.99 (50% of original bag)	$79.99 - $54.99 = $25.00

 

There is no fixed lifetime limit, but claims must be reasonable. Excessive or suspicious claims may be denied. 

 

Important Notes:

• The 50% benefit does not expire and may be used multiple times over the lifetime of the product.
• Each claim requires image verification of a manufacturing defect.
• Claims may be denied in cases of misuse, abuse, or excessive claims (e.g., repeated claims beyond reasonable wear expectations, such as multiple claims within a single year).
• Normal wear and tear, cosmetic damage, and abuse are not covered.
• Chef Sac® reserves the right to review and deny claims inconsistent with normal product use.