Shipping & Returns

Shipping Policy

We aim to deliver your order quickly, reliably, and with full transparency—no surprises.

Fast Order Processing

Orders are processed within 1 business day

You’ll receive a tracking email as soon as your order ships

Processing days: Monday–Friday (excluding holidays)

Where We Ship

We ship worldwide 🌍

If checkout isn’t available in your region, just contact us at support@chefsac.com and we’ll help you out.

Some remote locations may require additional transit time depending on carrier availability.

Delivery Times

Most customers receive their orders within:

USA: 3–5 business days

Canada: 3–5 business days

Alaska, Hawaii, Puerto Rico & USVI: 6–10 business days

Mexico: 5–10 business days

EU: 6–10 business days

International: 6–10 business days

These are estimated delivery windows. Delays can occasionally occur due to customs or carrier conditions.

Customs, Duties & Import Fees

International orders may be subject to customs duties, import taxes, and fees determined by your local government.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

While we aim to minimize unexpected charges where possible, Chef Sac is not responsible for duties or delays caused by customs clearance.

If you have questions about your shipment, feel free to contact support@chefsac.com and our team will be happy to assist.

Track Your Order Anytime

You’ll get a tracking link by email

Or track here anytime:
https://www.chefsac.com/apps/order-tracker

Didn’t get your email?

Check spam/junk

Or contact us—we’ll resend it fast

Double-Check Your Address

To avoid delays:

Make sure your shipping address is 100% correct at checkout

Need to update it?

Email us ASAP at support@chefsac.com

⚠️ Changes after processing may incur a $25 carrier fee

Delays or Lost Packages? We’ve Got You

Once shipped, carriers handle delivery—but we’re still here to help.

If your order is:

Delayed

Stuck in transit

Possibly lost

👉 Contact us at support@chefsac.com with your order number
We’ll investigate and make it right

Returns & Refunds

We want you to feel confident ordering from Chef Sac. If something isn’t right, we’ll work with you to make it right—quickly and fairly.

30-Day Returns (North America)

Customers in the United States, Canada, and Mexico can return items within 30 days of delivery.

To be eligible:

Item must be unused

In original packaging

In re-sellable condition

This ensures we can continue offering premium products at fair prices.

Please note:

Original shipping fees, taxes, and related charges are non-refundable

EU Returns (14 Days)

If you’re located in the European Union, you may request a return within 14 days of delivery, in line with EU consumer protection laws.

Return conditions:

Unused

Original packaging

Resellable condition

Return shipping is the customer’s responsibility, unless the item is defective

International Orders (Final Sale)

Orders shipped outside North America and the EU are considered final sale.

This allows us to:

Offer reliable international shipping

Avoid high cross-border return costs

👉 If your item arrives damaged or defective, we’ll absolutely take care of it (see below).

Damaged or Defective Items — We’ve Got You

If your item arrives damaged or defective, we’ll fix it.

All Chef Sac products are backed by our 12-month Back Our Sac Warranty and Lifetime 50 Policy.

If your item arrives damaged or defective, we’ll make it right—quickly and hassle-free.

Your order number

A brief description of the issue

Photos or videos showing the problem

We’ll review your case quickly and provide a replacement or solution.

Restocking & Return Conditions

To keep things fair:

Returns that are used, opened, damaged may incur a 20% restocking fee

Refund Timeline

Once your return is received and inspected:

Refunds are processed within 3–5 business days

Your bank or payment provider may take an additional 5–10 business days to post the refund

Refunds include:

Product purchase price only

Non-refundable:

Shipping fees

Need Help?

Our support team is here for you.

Email: support@chefsac.com
We respond as quickly as possible during business hours.

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